Privacy Policy

> Privacy Collection Notices
> Our privacy commitment
> Our privacy obligations
> How and why does HomeWorld collect and hold your personal information?
> What kind of personal information does HomeWorld collect and hold?
> How does HomeWorld use your personal information?
> In what circumstances will HomeWorld disclose your personal information?
> Who do we disclose your personal information to?
> Direct marketing
> Does HomeWorld disclose your personal information to overseas recipients?
> Use of Government Identifiers
> Data quality and Security
> Website usage
> Links to third party sites
> How you can access or correct your personal information
> How you can notify us of a privacy concern or contact our Privacy Contact Officer

This is the privacy policy of Homeworld Group Pty Ltd ACN 603 230 520 (‘we’, ‘us’, ‘our’ and ‘HomeWorld’). By visiting our website and/or providing your personal information to us, you consent to the terms and conditions in this privacy policy.

Privacy Collection Notices

Win Big Promotion

The personal information you provide in the entry form for the Win Big Promotion is collected by Homeworld Group Pty Ltd (‘we’, ‘us’, ‘our’ and ‘HomeWorld’).

We collect this personal information in order to:
> improve customer services;
> manage your participation in any promotions;
> to create aggregate data about users of our services; and
> conduct marketing research and analysis.

If you do not provide the personal information requested in the entry form, we will be unable to register you for Win Big Promotion and you will not be eligible to participate.

We may disclose the personal information you provide in the entry form to other companies in the HomeWorld group listed in our Privacy Policy.

Our Privacy Policy also contains information about:
(a) how you can complain about a breach by HomeWorld of the Australian Privacy Principles, and how we deal with such complaints; and
(b) how you may access the personal information that we holds about you and seek the correction of such information.

HomeWorld is not likely to disclose the information collected in the entry form to overseas recipients.

Contact Builder

The personal information you provide in the builder contact form is collected by Homeworld Group Pty Ltd (‘we’, ‘us’, ‘our’ and ‘HomeWorld’).

We collect this personal information in order to disclose it to the builder that you have selected.

If you do not provide the personal information requested in the contact form, we will be unable to provide it to the builder for you. HomeWorld is not responsible for how your personal information is held, disclosed, or used by the builder. We recommend that you check the privacy policies of the builder prior to providing them with your personal information.

Homeworld is not likely to disclose the information collected in the entry form to overseas recipients.

Our Privacy Policy also contains information about:
(a) how you can complain about a breach by HomeWorld of the Australian Privacy Principles, and how we deal with such complaints; and
(b) how you may access the personal information that HomeWorld holds about you and seek the correction of such information.

Our privacy commitment

HomeWorld is committed to protecting the privacy of your personal information. We manage your personal information in an open and transparent way.

HomeWorld will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities, or where you have provided consent for us to use your personal information for other purposes.

HomeWorld will not use or disclose your personal information for purposes unrelated to the services we provide, unless we first obtain your consent.
Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not be possible or practical, and HomeWorld may need to collect personal information from you to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with a service.

Our privacy obligations

This privacy policy sets out how we comply with our obligations under the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles. HomeWorld is bound by the requirements of these privacy laws, which regulate how we may collect, use, disclose and store personal information. These laws also specify how individuals may access and correct personal information held about them.

How and why does HomeWorld collect and hold your information?

HomeWorld will only collect personal information about you by lawful means and not in an unreasonably intrusive manner.

HomeWorld only collects personal information for purposes that are directly related to our business activities, and only when it is necessary for or directly related to such purposes, or where you have provided consent for us to collect your personal information for other purposes.

If we receive information about you from a third party and it is not information that is reasonably necessary for or related to our business activities, we will destroy or de-identify that information (provided it is lawful to do so).

Any personal information that you provide via our websites or directly is collected and managed by HomeWorld.

If you provide your personal information to a third party via a link from the HomeWorld website, that information is collected and managed by those third parties. You should familiarise yourself with their privacy policies prior to deciding whether you wish to provide them with your information.

What kind of personal information does HomeWorld collect and hold?

The types of personal information HomeWorld may collect includes (but is not limited to) your:
> name;
> email address;
> contact telephone numbers;
> written or verbal contact with HomeWorld, including voice recordings of telephone conversations you have had with our employees;
> information we may collect as part of a survey, customer feedback request, or a competition you participate in, such as your views, opinions and preferences; and
> information on your use of our website using cookies and other tracking technology.

Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. The information collected may be used by HomeWorld to improve your experience on our website.

If you visit an area of the website where you are not required to log on, to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

If you provide us with information about any third party, you must obtain that person’s permission to give us the information and inform them that you have given the information to us.

How does HomeWorld use your personal information?

We use your personal information for a variety of reasons including to:
> provide services and products to you;
> answer your inquiries and deliver customer service to you;
> to tell you about other products and services that we think may be of interest to you;
> maintain and improve customer services;
> meet our legal obligations;
> manage and resolve any legal or commercial complaints and issues;
> manage your participation in any promotions;
> identify you when you visit our website or contact us;
> send you account and service updates;
> keep track of your personally submitted preferences;
> monitor visitors to our site and analyse their behaviour and preferences;
> put you in touch with the builders listed on our website;
> to create aggregate data about users of HomeWorld’s services; and
> conduct marketing research and analysis.

Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.

In what circumstances will HomeWorld disclose your personal information?

In the course of conducting our business and providing our products and services to you, we may disclose your personal information to third parties.

We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:
> you have consented to the disclosure;
> you would reasonably expect, or have been told, that your information is passed to those individuals, bodies or agencies; or
> it is otherwise required or authorised by law.

Who do we disclose your personal information to?

We may disclose your personal information to:
> the HomeWorld group of companies, including, but not limited to [list];
> the builders listed on our website;
> professional advisers (such as lawyers or auditors);
> payment systems operators and financial institutions;
> organisations authorised by HomeWorld to conduct promotional, research or marketing activities;
> upon lawful request from law enforcement agencies or government authorities; and
> any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.

In all circumstances where your personal information is disclosed to any third party, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.

Direct Marketing

We are committed to compliance with all laws and requirements relating to the use of your personal information for direct marketing.

If you have opted to receive marketing or promotional material from us, from time to time we may contact you with information about products and services offered by us and our related entities and our business partners, which we think may be of interest to you. When we contact you, it may be by mail, telephone, email or SMS.

Where we use or disclose your personal information for the purpose of direct marketing, we will:
> provide an option for you to request not to receive direct marketing communications (also known as ‘opting-out’); and
> comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.

If you no longer wish to receive marketing or promotional material from HomeWorld, please contact our Privacy Contact Officer.

Does HomeWorld disclose your personal information to overseas recipients?

HomeWorld is not likely to disclose your personal information to overseas recipients.

However, from time to time we use third party platforms and services to provide web support, send marketing messages, deliver products or otherwise deliver information. These service providers may use data storage and cloud computing facilities that are hosted overseas.

We take steps to ensure that these organisations store your personal information in a secure and encrypted form.

Use of Government Identifiers

HomeWorld will not use Government Identifiers, such as Medicare numbers, or a driver’s licence number as its own identifier of individuals.

Data quality and security

We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure.

The servers hosting the HomeWorld website are in Australia, you can view their website below which will have more information about the Data Centre itself https://www.nextdc.com/

Website usage

Our websites are professionally hosted and operate in a secure environment. You should, however, be aware that there is always an inherent risk in transmitting your personal information via the internet.

Ensure you logout when you have finished visiting our website, especially if you accessed it from a shared computer.

Links to third party sites

Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third-party websites.

These links are provided for your convenience and do not represent HomeWorld’s endorsement of any linked third party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.

No links may be made to this website without our prior written consent. Applications for consent must be made to HomeWorld Business Administrator at admin@homeworld.com.au.

How you can access or correct your personal information

You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.

If you wish to request access to the personal information we hold about you, please contact our Privacy Contact Officer.

If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.

How you can notify us of a privacy concern or contact our Privacy Contact Officer

If you believe that your personal information is not correct, complete, or up to date, have a question or concern, or would like a copy of this privacy policy, please contact our Privacy Contact Officer by telephone on (02) 8866 0469, via email to admin@homeworld.com.au or by post to PO Box 569 Epping NSW 1710.

If you consider your privacy concerns have not been resolved satisfactorily by us or wish to make a complaint about a breach of the Australian Privacy Principles, you may contact the Office of the Australian Information Commissioner www.oaic.gov.au.

Updates to this Privacy Policy

HomeWorld may review, change, and update this privacy policy from time to time. You should review this privacy policy regularly for any changes. Changes to this privacy policy will take effect from the date that they are published on the HomeWorld website. Your continued use of the website following any changes made to this privacy policy will constitute acceptance of those changes.

Last updated: Dec 2023

Display Home Finder